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Visiting Family/Friends in Hospital?

What you need to know before visting a hospital or multipupose health service


To help us protect you, our patients and our staff against the spread of COVID-19, we have taken steps to restrict visitor numbers to our facilities. We also request that visitors wear a mask during whilst seeing a patient. This is a temporary arrangement whilst we have an increase in activity during the pandemic.  

Batemans Bay and Moruya District Hospitals - not be permitted until further notice, unless under exceptional circumstances in consultation with the General Manager.

Other facilities - one visitor per patient per time

Mental health facilities no visitors, each location providing extensive video contact for family members and carers.

We encourage the use of mobile and digital technology by patients to maintain contact with loved ones in all our facilities. 

The steps are necessary in order to protect against the potential spread of COVID-19, and we appreciate the patience and understanding of the community during this time.

If you have any questions, please contact your local hospital site for more information.

If visiting in a maternity or palliative care service, please contact Health Service Manager at your local hospital to understand specific arrangement.

Please avoid bringing children under 16 years of age to the hospital or multipurpose service.

When entering the hospital

  • All persons entering the hospital, will
    • have their temperature tested,
    • asked a series of screening questions,
    • directed to use the hand sanitiser provided when you enter and leave
    • be asked to wear a mask. 

When entering the multipurpose service where there are aged care residents  

  • All persons entering the hospital, must have been vaccinated for influzenza
  • have their temperature tested,
  • asked a series of screening questions
  • directed to use the hand sanitiser provided when you enter and leave
  • be asked to wear a mask. 

When visiting

  • Remember social distancing rules apply at all times. Stay 1.5 metres apart from anyone you encounter in the hospital
  • Ensure you are wearing a mask
  • Visiting hours have changed at our hospital and multipurpose sites. Please call the site for visiting hours. 


  • you are unwell, have come into contact with someone that has been confirmed with COVID, returned from overseas or have been to one of the following locations in the last 14 days, do not visit a patient in our hospitals or multipurpose services.
  • If you have been tested for COVID and are awaiting results

What do I need to know about visiting patients in hospital?

  • Visiting patients in hospital is beneficial to their wellbeing, so we encourage visitors but for the comfort of all patients, please limit your visits to visiting hours only.
  • If you are not able to come during visiting hours, please make arrangements with the ward’s Nurse Unit Manager to visit outside of visiting hours. The Nurse Unit Manager MUST be contacted prior to the visit.
  • In some parts of the hospital, such as the High Dependency Unit and emergency, only one person is allowed by the bedside at a time. 
  • Whilst visiting a patient, we ask that you please keep noise to a minimum so as not to disturb the wellbeing and recovery of other patients.
  • Please avoid bringing children under 16 years of age to the hospital.

After Hours access can be arranged if required.

Hospital Etiquette    

Being aware and considerate really helps us to keep our hospitals and facilities safe. This includes understanding when you should and shouldn’t visit.

We ask that you always follow the basic rules of hand hygiene and if you’re not well, don’t visit until you are feeling better.

Often our natural defences are weakened when we are not well, or after an operation. It is important to take this into consideration if you are a patient of a facility, or visiting a patient of a facility.

You should always adhere to the directions of the facility and the health care workers.

It is important we all work together to protect loved ones, health care workers and everyone within our facilities.

Last updated: 24 July 2020