Skip to content
Skip to navigation

Visiting Family/Friends in Hospital?

What you need to know before visiting a hospital or multipurpose health service


To help us protect patients, staff and the community against the spread of COVID-19, some visitor restrictions are in place.  

Two fully vaccinated visitors aged 12 years and over, plus two children under 12 years can visit patients in hospitals, mental health facilities and MutiPurpose Services (MPS) per day.

Facilities will ensure that social distancing can be maintained by visitors within patient rooms.

On the basis of compassionate care, visitors are welcomed for most patients, including when:

  • the patient is at end-of-life
  • the patient is ill with a life-threatening condition or diagnosis
  • it is beneficial for the patient's emotional or physical wellbeing, including for women who are giving birth
  • the patient has a mental illness, and you are their designated Carer/Principal Care Provider as determined under the MH Act
  • the patient is living with dementia or a cognitive impairment and you are their person responsible or person to contact
  • you are required to provide an informal language service
  • you are a carer of a patient with a disability
  • you are accompanying someone to the emergency department or outpatient clinic
  • you are supporting the patient's care upon leaving hospital
  • the patient is under 16 and you are the patient's parent or guardian

Anyone who does enter a health facility must register using the Service NSW app. You will need to provide evidence of two doses of a COVID 19 vaccination. 

A mask and hand santiser will be made available for your use prior to entry. You must wear the mask provided correctly. Our staff will provide assistance. 

These steps are necessary in order to protect against the potential spread of COVID-19. We appreciate your patience and understanding during this time.

If you have any questions, please contact your local hospital site for more information.

When visiting

  • Remember social distancing rules apply at all times. Stay 1.5 metres apart from anyone you encounter in the hospitals


  • you are unwell, or have come into contact with someone that has been confirmed with COVID
  • you have been tested for COVID and are awaiting results

What do I need to know about visiting patients in hospital?

  • In some parts of the hospital, such as the High Dependency Unit and emergency, only one person is allowed by the bedside at a time. 
  • Whilst visiting a patient, we ask that you please keep noise to a minimum so as not to disturb the wellbeing and recovery of other patients.

After Hours access can be arranged if required.

Hospital Etiquette    

Being aware and considerate really helps us to keep our hospitals and facilities safe. This includes understanding when you should and shouldn’t visit.

We ask that you always follow the basic rules of hand hygiene and if you’re not well, don’t visit until you are feeling better.

Often our natural defences are weakened when we are not well, or after an operation. It is important to take this into consideration if you are a patient of a facility, or visiting a patient of a facility.

You should always adhere to the directions of the facility and the health care workers.

It is important we all work together to protect loved ones, health care workers and everyone within our facilities.

Last updated: 07 March 2022