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Visiting Family/Friends in Hospital?

What you need to know before visiting a hospital or multipurpose health service

COVID 19 PRECAUTIONS 

To help us protect patients, staff and the community against the spread of COVID-19, we have taken steps to screen visitors all community members for COVID 19 upon entry. 

We have QR code registeration at each site. Your temperature will be taken. 

Please note this QR code does not work from the Service NSW app. Use your device's camera or a QR code app. 
Visitors from areas of increased surveillance (hotspots) will not be permitted into health facilities, anyone needing medical assistance will be seen, regardless of where they have travelled from.

The steps are necessary in order to protect against the potential spread of COVID-19, and we appreciate the patience and understanding of the community during this time.

If you have any questions, please contact your local hospital site for more information.

When entering the hospital

All persons entering the hospital, will

  • have their temperature tested,
  • undertake screening questions via QR code. A tablet is available to register manually, 
  • directed to use the hand sanitiser provided when you enter and leave

When entering the multipurpose service where there are aged care residents  

All persons entering the hospital, must have been vaccinated for influzenza

  • have their temperature tested,
  • undertake screening questions via QR code. A tablet is available to register manually, 
  • directed to use the hand sanitiser provided when you enter and leave

When visiting

  • Remember social distancing rules apply at all times. Stay 1.5 metres apart from anyone you encounter in the hospitals

DO NOT VISIT IF

  • you are unwell, have come into contact with someone that has been confirmed with COVID, returned from overseas or have been to one of the following locations in the last 14 days, do not visit a patient in our hospitals or multipurpose services.
  • If you have been tested for COVID and are awaiting results

What do I need to know about visiting patients in hospital?

  • Visiting patients in hospital is beneficial to their wellbeing, so we encourage visitors but for the comfort of all patients. 
  • In some parts of the hospital, such as the High Dependency Unit and emergency, only one person is allowed by the bedside at a time. 
  • Whilst visiting a patient, we ask that you please keep noise to a minimum so as not to disturb the wellbeing and recovery of other patients.

After Hours access can be arranged if required.

Hospital Etiquette    

Being aware and considerate really helps us to keep our hospitals and facilities safe. This includes understanding when you should and shouldn’t visit.

We ask that you always follow the basic rules of hand hygiene and if you’re not well, don’t visit until you are feeling better.

Often our natural defences are weakened when we are not well, or after an operation. It is important to take this into consideration if you are a patient of a facility, or visiting a patient of a facility.

You should always adhere to the directions of the facility and the health care workers.

It is important we all work together to protect loved ones, health care workers and everyone within our facilities.

Last updated: 24 April 2021
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