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Contact Us

Are you going to hospital or have a question about services at your local hospital?  

To contact one of our local hospitals and health services click here 

Community Health Bookings and Enquiries 

To access community nursing and a range of health services 
Call 1800 999 880 (this number can be called during office hours. A message can be left if you call after hours) or 
Email 
SNSWLHD-CommunityIntake@health.nsw.gov.au

Mental Health Drug and Alcohol Services

In an EMERGENCY please call 000, or go to the Emergency Department at your nearest hospital
Call 1800 011 511 (free call). This number operates 24 hours 7 days a week.
The Mental Health Line offers professional help and advice. It can also refer you to local mental health services.

Compliments / Suggestions / Complaints 

You may wish to tell us why you are happy with your care, share your concerns, compliment a staff member or make a suggestion. If you provide your contact details, we will acknowledge your feedback.
We aim to resolve complaints raised within 35 days. If your complaint is complex, it may take longer. However, if this is the case, we will contact you to let you know.
There are a number of ways you can tell us about your experience:

  • The easiest way to have your concerns addressed is to speak to one of the local hospital or service managers or with the after-hours nurse manager.
  • Use the QR code below to send us an email with your comments: 

If you are not satisfied with Southern NSW Local Health District's response to your concerns, you can contact the following independent organisations:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Toll free: 1800 043 159
Email: hccc@hccc.nsw.gov.au
NSW OmbudsmanToll free: 1800 451 524
Email: nswombo@ombo.nsw.gov.au
Information & Privacy CommissionPh: 1800 472 679
Email: ipcinfo@ipc.nsw.gov.au

 

Public Health 

Our Public Health unit work to identify, prevent and minimise public health risks to our community. They oversee areas such as immunisation, infectious disease control, envioronmental health, sexual health, HIV, hepatitis and tuberculosis to name a few.
Need advice or report a breach call 1300 066 055 or email MLHD-Publichealth@health.nsw.gov.au

COVID-19

Need a COVID-19 test                                          

Call 1800 318 248  (open 7am - 5pm).

Click here for Testing clinics in Southern NSW Local Health District. 

Calling after hours? Leave a message and our team will call you back 

Need advice on COVID-19                             

Call Public Health 1300 066 055
NSW Health - COVID 19       

Public Health Orders and Restrictions          

Report breaches of the COVID-19 Public Health Orders                                                                      

Call Crime Stoppers 1800 333 000

Media and Communications Enquiries

Call 0467 819 506 or SNSWLHD-Media@health.nsw.gov.au

Health Information and Records

To apply for a medical record click here
Have an enquiry about accessing records contact SNSWLHD-QueanbeyanHID@health.nsw.gov.au
For medico legal enquiries including subpoena and chapter 16a contact SNSWLHD-CentralContactPoint@health.nsw.gov.au

Accounts and Billing Enquiries
Are you a patient / carer with a billing enquiry?email:  SNSWLHD-Revenue@health.nsw.gov.au
Are you a private health insurance or workers compensation provider with a query? email: SNSWLHD-Revenue@health.nsw.gov.au
Are you a supplier / vendor? email: SNSWLHD-Accounts@health.nsw.gov.au
 

Contact a Support Service  

Service

 

Phone

Executive Services 

SNSWLHD-OfficeOfTheCE@health.nsw.gov.au

02 6150 7329

Careers / Human Resource Related Queries

SNSWLHD-AskHR@health.nsw.gov.au

02 6150 7345

 

Last updated: 18 August 2022
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