Are you going to hospital or have a question about services at your local hospital?
To contact one of our local hospitals and health services click here
Community Health Bookings and Enquiries
To access community nursing and a range of health services
Call 1800 999 880 (this number can be called during office hours. A message can be left if you call after hours) or
Email SNSWLHD-CommunityIntake@health.nsw.gov.au
In an emergency, call Triple Zero (000) or go to the Emergency Department at your nearest hospital.
Call the NSW Mental Health Line — 1800 011 511 (free call) for professional help and advice, and for referrals you to local mental health services.
This number operates 24/7.
Call the Alcohol and Other Drugs intake line — 1800 809 423 (free call) for enquiries or to make an appointment.
This number operates 24/7.
Compliments / Suggestions / Complaints
You may wish to tell us why you are happy with your care, share your concerns, compliment a staff member or make a suggestion. If you provide your contact details, we will acknowledge your feedback.
We aim to resolve complaints raised within 35 days. If your complaint is complex, it may take longer. However, if this is the case, we will contact you to let you know.
There are a number of ways you can tell us about your experience:
- The easiest way to have your concerns addressed is to speak to one of the local hospital or service managers or with the after-hours nurse manager.
- Use the QR code below to send us an email with your comments:
If you are not satisfied with Southern NSW Local Health District's response to your concerns, you can contact the following independent organisations:
Public Health
Our Public Health unit work to identify, prevent and minimise public health risks to our community. They oversee areas such as immunisation, infectious disease control, envioronmental health, sexual health, HIV, hepatitis and tuberculosis to name a few.
Need advice or report a breach call 1300 066 055 or email MLHD-Publichealth@health.nsw.gov.au
COVID-19
Media and Communications Enquiries
Call 0467 819 506 or SNSWLHD-Media@health.nsw.gov.au
Health Information and Records
To apply for a medical record click here
Have an enquiry about accessing records contact SNSWLHD-QueanbeyanHID@health.nsw.gov.au
For medico legal enquiries including subpoena and chapter 16a contact SNSWLHD-CentralContactPoint@health.nsw.gov.au
Accounts and Billing Enquiries
Contact a Support Service