Are you going to hospital or have a question about services at your local hospital?
To contact one of our local hospitals and health services click here
Community Health Bookings and Enquiries
To access community nursing and a range of health services
Call 1800 999 880 (this number can be called during office hours. A message can be left if you call after hours) or
Email SNSWLHD-CommunityIntake@health.nsw.gov.au
Mental Health Drug and Alcohol Services
In an EMERGENCY please call 000, or go to the Emergency Department at your nearest hospital.
Call 1800 011 511 (free call). This number operates 24 hours 7 days a week.
The Mental Health Line offers professional help and advice. It can also refer you to local mental health services.
Compliments / Suggestions / Complaints
You may wish to tell us why you are happy with your care, share your concerns, compliment a staff member or make a suggestion. If you provide your contact details, we will acknowledge your feedback.
We aim to resolve complaints raised within 35 days. If your complaint is complex, it may take longer. However, if this is the case, we will contact you to let you know.
There are a number of ways you can tell us about your experience:
- The easiest way to have your concerns addressed is to speak to one of the local hospital or service managers or with the after-hours nurse manager.
- Use the QR code below to send us an email with your comments:
If you are not satisfied with Southern NSW Local Health District's response to your concerns, you can contact the following independent organisations:
Public Health
Our Public Health unit work to identify, prevent and minimise public health risks to our community. They oversee areas such as immunisation, infectious disease control, envioronmental health, sexual health, HIV, hepatitis and tuberculosis to name a few.
Need advice or report a breach call 1300 066 055 or email MLHD-Publichealth@health.nsw.gov.au
COVID-19
| Need a COVID-19 test | Call 1800 318 248 (open 7am - 5pm). Click here for Testing clinics in Southern NSW Local Health District. Calling after hours? Leave a message and our team will call you back |
| Need advice on COVID-19 | Call Public Health 1300 066 055
NSW Health - COVID 19
Public Health Orders and Restrictions |
| Report breaches of the COVID-19 Public Health Orders | Call Crime Stoppers 1800 333 000 |
Media and Communications Enquiries
Call 0467 819 506 or SNSWLHD-Media@health.nsw.gov.au
Health Information and Records
To apply for a medical record click here
Have an enquiry about accessing records contact SNSWLHD-QueanbeyanHID@health.nsw.gov.au
For medico legal enquiries including subpoena and chapter 16a contact SNSWLHD-CentralContactPoint@health.nsw.gov.au
Accounts and Billing Enquiries
Contact a Support Service