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General privacy statement

The South NSW Local Health District website is maintained by SNSWLHD. This Privacy Policy applies to all the publicly accessible pages on the SNSWLHD website located at SNSWLHD does not have any responsibility for the privacy policies or practices of third party sites linked to the SNSWLHD site. 

If you have any questions about the SNSWLHD site, or the application of this Privacy Policy or a request for access to information held please contact: 

Users of the SNSWLHD site are entitled to expect that any information as a result of that use will be treated within the terms of the New South Wales government's privacy responsibilities and obligations. The New South Wales government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1988.

What information do we collect?

When you look at the pages on SNSWLHD site, our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it; 
  • your top-level domain name (for example .com, .gov, .edu, .au, .uk etc.); 
  • the address of your server; 
  • the date and time of your visit to the site; 
  • the pages accessed and documents downloaded; 
  • the previous site visited; and 
  • the type of browser and operating system you have used. 

Only sessional cookies are used from the SNSWLHD site to collect information. This information is unable to be retained once the user session has ceased.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for SNSWLHD to identify patterns of usage of the site. This will assist us in improving the SNSWLHD site and the services it offers.

The SNSWLHD will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

What exceptions are there to this rule?

The SNSWLHD will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published SNSWLHD pages; 
  • unauthorised tampering or interference with files published on the SNSWLHD site; 
  • unauthorised attempts to index the contents of the SNSWLHD site by other sites; 
  • attempts to intercept messages of other users of the SNSWLHD site; 
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and 
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or
  • Commonwealth of Australia, or interfere with the enjoyment of the SNSWLHD site by other users. SNSWLHD reserves the right to make disclosures to relevant authorities where the use of the SNSWLHD site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation SNSWLHD will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs. 

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by SNSWLHD for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What will we do with information provided in Feedback?

SNSWLHD provides a feedback facility on the SNSWLHD site to allow users to provide input into the future development of the site and to comment on the provision of service by SNSWLHD.

The provision of personal details on feedback is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list. SNSWLHD may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Privacy of patient information

Southern NSW Local Health District (SNSWLHD) is committed to safeguarding the privacy of patient information and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002 (HRIPA) and the Privacy and Personal Information Protection Act 1998.

All staff members working in the NSW public health system, including doctors, nurses and other staff, are bound by law, by the NSW Health Privacy Policy and by a strict code of conduct to maintain confidentiality of patient information.

Information about how we manage your personal health information is contained in the Privacy Leaflet for Patients (Multilingual Patient Privacy Brochures). For reading this leaflet in other languages visit the Multicultural Health Communication Service website at

If you believe a health service provider involved in your care has contravened a Health Privacy Principle or Health Privacy Code, or If you have a general privacy enquiry or complaint regarding Southern NSW Local Health District, please contact the:

Privacy Officer
Southern NSW Local Health District
Peppertree Cottage

PO Box 1845
Queanbeyan NSW 2620
Ph: 1800 662 167

For further information about privacy inquiries or complaints:


Or Refer to the Privacy contact officer for your treating health service.

If you are dissatisfied with the outcome of the Local Health District’s privacy investigation you may lodge a request for an internal review at the Information and Privacy Commission website  or ph: 1800 472 679



Last updated: 02 November 2020