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Community Health Central Intake Service exceeds expectations

Local health service users are taking advantage of an easier way to access referrals, following the introduction of the Central Intake Service.

Since Southern NSW Local Health District (SNSWLHD) introduced the new process in April last year, more than 23,000 electronic referrals from General Practitioners and almost 10,000 phone calls have been received.

The Central Intake Service streamlines patient referrals to the District’s community health by providing the users with a self-referral system to the broad range of health services.

“Having a single phone, fax and email line has definitely streamlined our processes, and makes it easier and quicker for people needing to access these health services,” Southern NSW Local Health District General Manager Integrated Care Lou Fox said.

“We’re constantly talking with our local health users about the best way to respond to their growing needs, which is one of main drivers behind the Central Intake Service.We undertook a 12 month review, seeking feedback from referrers, including patients and family members to ensure we made the process easier.”

People seeking a referral can contact the Central Intake Service to access a number of community health services, including allied health, social services, maternal and child health services, rehabilitation programs and nursing services.

The contact details are:

Last updated: 25 September 2019